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Warranty Economic Decision Models: A Summary and Some Suggested Directions for Future Research

School of Industrial Engineering, Purdue University, West Lafayette, Indiana 47907
School of Industrial Engineering, Purdue University, West Lafayette, Indiana 47907

Product guarantees or warranties have been around for generations, but formal approaches for establishing and examining warranties have been considered only during the past 20 years. A review of the literature on warranty models and analysis methods is provided, along with some suggestions for further research.

Subject classifications: probability; stochastic model applications to warranties; reliability; replacement/renewal decisions; cost analysis.

This article has been cited by other articles:

				J. Hogreve and D. D. Gremler Twenty Years of Service Guarantee Research: A Synthesis Journal of Service Research, May 1, 2009; 11(4): 322 - 343. [Abstract] [PDF]